Services
Are you looking for a partner who offers you a service like an experienced operator? With us, you will find precisely that.
Don't mess up with service
kernTerminal Service ensures profitability of your network, we keep the balance between quality, costs, and availability.
From our experience as an operator, in addition to purchasing a reliable system, the services before, during, and after the installation play a significant role. We, therefore, offer one of the most comprehensive ranges of services from our hand in the entire industry:
- Market analysis, specification, and growth strategy.
- Development, production, and installation of specific system solutions.
- Testing, rollout, and operation of the entire network.
- Optimization and further development of technologies and processes.
Integral solutions
Strategic advice
Tailor-made solutions
Logistic and installation
System integration
On-site training for your employees
Reliable support and maintenance during operation
Customer oriented service models
Comprehensive and responsible response
Our services
360° Service Management
- Preventive and corrective maintenance of hardware and software
- Precise fulfilment of Service level agreement
- System care with key performance indicators
- Monitoring of parcel life cycle and events
- Spare part management
- Checking and solving issues remotely or on-site
- Cleaning and disinfection services available
Project Management
- Scheduling and monitoring of tasks and milestones
- Reporting tools
- Optimize specifications
- Certifications and testing
- Customer acceptance test
- Rollout management
- Partner management
Installation Management
- Installation planing and monitoring with all relevant partners
- Site review and site approval after commissioning
- Adding, removing modules to changing locations
- Relocation of locker to stay in the center of the users
- Renovation and reuse of locker for a second life
- Recycling of modules and components
Location Management
- Location scouting
- Contract management
- Location check and constant monitoring
- Insurance administration
- Partner management
Service training
- Network management tools training
- Helpdesk training for recipient and courier
- Certification of third party service crews
Consulting from experts
- Expertise in operation
- Advice in network management
- Insider knowledge about markets and technologies
Advantages of kernTerminal
If you want to grow fast than your competitors, you need to update to the best systems and simplest processes. For this kernTerminal offers a number of competitive advantages
Customizing
- Situationally adapted installations
- Specific locker paintwork & foiling
- Interfaces & APP's customizing
In-house Development
- Software integration and APP development
- Locker customizing and engineering
Easy Handling
- Easy to install
- Easy to operate
- User friendly workflow
System improvement
- Business performance data
- Research and development
- Technology update
kernTerminal Support
- Remote technical monitoring
- On-site maintenance
- Complete troubleshooting
Extras
- International reach
- Peer to peer community
- Expert events
Advantages of kernTerminal
If you want to grow fast than your competitors, you need to update to the best systems and simplest processes. For this kernTerminal offers a number of competitive advantages
Customising
- Situationally adapted installations
- Specific locker paintwork & foiling
- Interfaces & APP's customizing
In-house Development
- Software integration and APP development
- Locker customizing and engineering
Easy Handling
- Easy to install
- Easy to operate
- User friendly workflow
System improvement
- Business performance data
- Research and development
- Technology update
kernTerminal Support
- Remote technical monitoring
- On-site maintenance
- Complete troubleshooting
Extras
- International reach
- Peer to peer community
- Expert events
This is our service offer
If you want to grow fast than your competitors, you need to update to the best systems and simplest processes. For this kernTerminal offers a number of competitive advantages
First Level Support
Customer / Operator
End-User and Carriers
Second Level Support
Service Center / kernTerminal
Service desk
service coordination
preventive and corrective software maintenance
Installation process
Ticketing
Location Management
Monitoring and APM Management
Business Intelligence Database
Transport & Installation
Subsidiary or Local Partner
Second level Support
Subsidiary or Local Partner
preventive / corrective
hardware maintanence
Third Level Support
R&D kernTerminal
Analysis and Reporting
Contact us
At Kernterminal, we believe in a more sustainable future and a smart way of goods distribution. What do you believe? For more information, don't hesitate to contact us.
Would you like advice?
Our experts take your challenges seriously and are happy to help.
Would you like a non-binding offer?
You already know what you want but you don't have the price for it?
Do you have any suggestions for us?
We're always learning, your opinion is greatly appreciated